Privacy Policy

The website www.polesdon.com is operated by Polesdon Limited. We are registered in England and Wales with company number 14395338. 

We are the Data Controller of the personal information we collect, hold and use about you, as explained in this notice.

You can contact us by emailing us at hello@polesdon.com.

We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you. 

We may update this privacy notice from time to time. This version was last updated on 21 June 2023.

DATA THAT WE COLLECT AND HOLD ABOUT YOU

In order to deliver our services to you effectively, we may ourselves, collect store and process the following categories of data when you give them to us directly:

  • Contact Data (e.g. address, telephone number, email address);
  • Financial Data (e.g. credit card details, debit card details);
  • Identity Information (e.g. name, date of birth);
  • Transaction Information (e.g. details of the goods provided and returns); 
  • Survey Information (e.g. feedback that you have provided from surveys);
  • Marketing Information (e.g marketing and communications preferences).

We may also collect the following categories of data as a result of you interacting with the Website:

  • User Identification Data (e.g. IP address, login information, browser type and version, time zone setting, browser plug-in types, operating system and version); 
  • User Behaviour Data (e.g. URL clickstreams, products/services viewed, page response times, download errors, page visit lengths, page interaction data, telephone numbers used to call us).

We hold only the necessary data to process your order and to issue personalised emails. We hold it only for as long as it is still relevant, while you are actively engaging with our newsletters or website.

HOW AND WHY WE USE YOUR PERSONAL INFORMATION

We are only able to use your personal information for certain legal reasons set out in data protection law. There are legal reasons under data protection law other than those listed below; but, in most cases, we will use your personal information for the following legal reasons:

  • Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you;
  • Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests;
  • Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound; 
  • Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons.

So that we are able to provide you with your order, we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying to you.

It is important that you keep your personal information up to date. If any of your personal information changes, please contact us as soon as possible to let us know. If you do not do this, then we may be prevented from supplying to you.

Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice. If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information – in which case, we will confirm that reason to you.

DATA COLLECTED BY THIRD PARTIES 

We may need to share your personal information with other organisations or people. These organisations include:

  • Suppliers: such as IT support services, payment providers, administration providers, marketing agencies based in the UK and USA - including Google Analytics, PayPal, Shopify, Facebook;
  • Our advisors: such as lawyers, auditors and insurance companies who are based in the UK;
  • Email platforms who are based in the UK and USA;
  • Any organisations that propose to purchase our business and assets, in which case we may disclose your personal information to the potential purchaser.

Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor, we will ensure that we have in place contracts that set out the responsibilities and obligations of us and them, including in respect of security of personal information.

We do not sell or trade any of the personal information that you provide to us. 

YOUR RIGHTS UNDER DATA PROTECTION LAW

Under data protection laws, you have certain rights in relation to your personal information, as follows:

  • Right to request access: (this is often called ‘subject access’). This is the right to obtain from us a copy of the personal information that we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used;
  • Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed;
  • Right to erasure: (this is often called the 'right to be forgotten').This right only applies in certain circumstances. Where it does apply, you have the right to request us to erase all of your personal information;
  • Right to restrict processing: this right only applies in certain circumstances. Where it does apply, you have the right to request us to restrict the processing of your personal information;
  • Right to data portability: this right allows you to request us to transfer your personal information to someone else;
  • Right to object: you have the right to object to us processing your personal information for direct marketing purposes. You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason and there is something about your particular situation that means that you want to object to us processing your personal information. In certain circumstances, you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).

If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request, then please note:

  • we may need certain information from you so that we can verify your identity
  • we do not charge a fee for exercising your rights unless your request is unfounded or excessive
  • if your request is unfounded or excessive, then we may refuse to deal with your request.

MARKETING

You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes.

However, we will give you the opportunity to manage how or if we market to you. In any email that we send to you, we provide a link to either unsubscribe or opt out, or to change your marketing preferences.   To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes, you can always contact us on the details set out at the beginning of this notice.

If you do request that we stop marketing to you, this will not prevent us from sending communications to you that are not to do with marketing (for example in relation to that you have purchased from us).

We do not pass your personal information on to any third parties for marketing purposes.

COOKIES 

We use cookies on our website. You’ll find a notice about this on our homepage as well, which also links back to this policy.

1. Information about cookies

A cookie is a small text file that is placed onto your computer (or other electronic device) when you access our website.

There are 4 different types of cookies:

  • Strictly-necessary cookies (required for the website to run). These allow you to do things like log in securely.
  • Performance cookies (which measure how many visitors use our site, which pages they visit and how they interact with the site). These help us to improve our website.
  • Functionality cookies (which remember specific visitor’s preferences for the way they use our site, e.g. language settings or font size).
  • Targeting/advertising cookies (these collect information about individual visitors that enable us, or third parties, to provide relevant advertisements to those who have visited our site)

Our website may use each type of cookie in order to:

  • Make your online experience more efficient and enjoyable
  • Improve our services
  • Recognise you whenever you visit this website and distinguish you from other users of our site
  • Obtain information about your preferences and use of our site
  • Provide you with advertising that is tailored to your interests
  • Carry out research and data analysis to help us to improve our content and services and to better understand our customer preferences and interests
  • Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you.

2. Third-party cookies

Like many other websites, third parties may also set cookies on our website. These third parties are responsible for the cookies they set on our site and we have no control over them. For further information on how their cookies policies work, please visit their websites.

3. Managing cookies

You can manage cookies yourself. You can set your web browser to refuse cookies, delete cookies, or to alert you when cookies are being sent. You will need to visit the web browser’s site to manage

For further information about cookies and how to manage or disable them please go to: www.aboutcookies.org.

Please also note that if you change/block cookies then:

  • some parts of our website may not function properly or as well as they otherwise might;
  • changes will apply across all websites that you visit (unless you choose to block cookies only from particular websites); and
  • the settlings that you change will only apply on the device on which you change the settings and will not apply across all other devices that you use.